Description
Inetum is hiring a Level 1/Level 2 Desktop Support Specialist to provide onsite desktop support across multiple office locations. The role handles hardware, software, application, connectivity, mobile, and workplace technology issues; manages incidents and requests in ServiceNow; maintains assets and documentation; supports office moves and operational initiatives; and participates in shift rotations. Candidates need Level 1 and Level 2 desktop support experience, Windows and macOS support, strong customer service and communication skills, Microsoft Office and messaging platform experience, incident or request management experience, application troubleshooting ability, mobile device support, and technical documentation and asset record experience. Banking or financial sector experience, banking and financial software exposure, ITIL Foundation certification, Microsoft certifications, and hardware-related accreditations are additional valued qualifications. The role is 100% onsite.
