Description
Symple Lending is hiring an on-site Customer Engagement Engineering Manager in Tampa, Florida, to lead and scale engineering for voice, SMS, and lifecycle engagement systems. The role owns speed-to-lead, call routing, contact strategies, outbound dialing, messaging workflows, real-time routing, integrations with telephony and messaging platforms, system reliability, observability, and performance improvements. The manager will lead a small engineering team while remaining hands-on with system design and integrations, and will partner with Sales and Marketing to improve conversion outcomes. The position requires hands-on engineering experience with APIs, AWS, event-driven systems, telephony, SMS, and high-volume outreach environments, along with experience leading or mentoring engineers.
