Description
Copado is hiring a technical support professional to manage customer case queues, troubleshoot and resolve complex Salesforce and Copado platform issues, document solutions, create knowledge-base materials, and support customer success. The role requires 2–3 years of Salesforce and DevOps experience, 1–3 years of Copado experience, customer-support or DevOps experience, knowledge of SaaS and development technologies, and familiarity with branching strategies and hosted version control. The position also requires strong communication, analysis, troubleshooting, prioritization, and the ability to work adaptable hours for global SLAs.
