Description
Zoetis is hiring a full-time Diagnostics Technical Support Representative to support veterinary clinics, laboratory research, academic settings, field representatives, and distribution partners with animal health diagnostic products. The role handles inbound technical support requests, diagnoses product, connectivity, application, and operational issues, documents cases, manages RMA and order processes, provides training, and collaborates with support, product, engineering, quality, and field teams. The position requires at least three years of relevant experience, including one year of technical support experience, German proficiency, and English proficiency; point-of-care diagnostic experience and CRM, ERP, PIMS, and contact center experience are preferred.
