Description
The Digital Access and Subscription Platforms Manager will manage the end-to-end delivery and optimization of digital and print product access, account management, subscriptions, and order management systems. The role partners with Product Managers, OCIO, customer support, vendors, and other stakeholders to configure entitlements, bundles, trials, pricing, SSO integrations, and user flows; develop platform roadmaps; monitor KPIs; conduct user research and A/B testing; and resolve integration issues. It is a Boston-based, regular onsite position requiring a bachelor’s degree or equivalent experience, 5–8 years of relevant product or platform operations experience, publishing industry expertise, and knowledge of fulfillment and SaaS systems.
