Description
The Customer Service Representative supports online banking customers through phone and email inquiries, account applications, account setup, information verification, case resolution, CRM documentation, and administrative tasks. The role requires a bachelor’s degree, strong telephone and email etiquette, knowledge of retail banking products, independent work ability, and flexibility in a fast-paced digital environment; two or more years of financial operations experience in online and mobile banking is preferred. The full-time position pays $24.04 to $26.45 per hour plus bonus and benefits.
