Description
The Digital Banking Operations Specialist handles incoming customer calls, digital banking inquiries, enrollments, maintenance requests, reporting, and ACH processing. The role also identifies sales and referral opportunities, uses Salesforce, maintains knowledge of Q2 digital banking products, and supports bank growth. It requires at least one year of retail banking experience, Q2 and Salesforce knowledge, basic computer troubleshooting, Microsoft Office and Adobe Acrobat experience, strong communication and organizational skills, and the ability to report to Headquarters in Tewksbury five full days per week. The stated hourly salary range is $21–$23.
