Description
The role leads digital lending collections strategy and execution, supervising collections officers and agents while developing portfolio segmentation, automated workflows, repayment plans, and settlement negotiations. It also optimizes collection processes through CRM, AI, and analytics; handles escalated customer issues; maintains compliance records; and reports portfolio performance and risks. The position requires a bachelor’s degree in a relevant field, at least five years of collections or credit recovery experience including two years in digital lending or fintech, strong leadership and communication skills, and familiarity with financial regulations and microfinance operations.
