Description
Whitbread is hiring a full-time, permanent UX Researcher in Chancery Lane, London. The role leads customer research across digital products and journeys, conducting qualitative and quantitative research such as user interviews, usability testing, surveys, behavioural analysis, and journey mapping. The researcher partners with Product, Design, Engineering, and Commercial stakeholders to validate solutions, influence product strategy, translate insights into actionable recommendations, and establish UX research standards, governance, and inclusive design practices.
