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Digital Customer Service Advisor at bil

Language
Location
Besançon, Bourgogne – Franche-Comté
Level
not_specified
Posted

Description

Customer service professional responsible for handling requests across digital channels, supporting digital onboarding, promoting self-service tools, guiding customers on BILnet and LuxTrust, managing calls and secure messages, configuring Multiline, Ebics, and E-reporting contracts, documenting interactions, escalating unresolved or recurring issues, and scheduling appointments for client managers.

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