Description
ServiceNow is hiring a Digital Customer Success Program point person to design and operate a scaled, digital-first customer engagement program for the Mid-Market segment. The role owns the customer journey from onboarding through renewal, builds adoption and retention campaigns, develops automated interventions for at-risk accounts, creates segmentation and health-score programs, and partners with Customer Success, Product, Marketing, and CS Operations. It requires 5–10 years of relevant experience, SaaS adoption and retention expertise, digital CS program experience, and familiarity with customer success platforms, CRM systems, and marketing automation tools. Base pay is $104,700–$172,800 plus equity, variable compensation, and benefits.
