Description
The Digital Experience Representative provides member service and support for a credit union’s digital banking platform, including online account and lending applications, member onboarding, digital servicing requests, and consultative product recommendations. The role processes applications within authority limits, maintains compliance and fraud-prevention standards, develops member relationships, and contributes to operational improvements. It requires a high school diploma or equivalent and 1–3 years of experience in financial services, member service, consumer lending, loan processing, account opening, digital banking support, contact center operations, or a related environment.
