Description
Uniguest is hiring a Digital Program Manager, Customer Success to build and operate a scalable, data-driven Customer Success program focused on customer retention, adoption, renewal readiness, customer health scoring, AI-driven risk identification, and digital customer engagement. The role will design segmentation, health-scoring, reporting, automation, dashboards, and long-tail coverage programs; partner with Sales, Support, Product, Finance, and other stakeholders; and prioritize human outreach while directing limited Customer Success resources to high-impact accounts. The position requires at least five years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Customer Lifecycle Operations, Digital Customer Success, SaaS program management, or a related operating role, along with strong Salesforce.com, analytical, program-management, and cross-functional skills.
