Description
Intuitive is hiring a Digital Support Associate 1 to provide Tier 1 support for its digital products, respond to customer inquiries, triage and resolve issues, record and escalate cases, support the Customer Portal, and assist with product improvements, testing, and customer education. The role requires native Japanese, English communication, 2–3 years of customer or digital application support experience, and a short-term college or vocational school degree or equivalent. It is primarily remote with office work and up to 25% travel, and occasionally requires overseas travel.
