Summary from listing
The Digital Support Coordinator serves as the primary intake point for support requests related to Livingston’s digital trade platforms and solutions. The role manages support intake, triages and assigns requests, resolves Tier 1 issues, coordinates Tier 2 investigations, maintains self-service knowledge resources, supports user onboarding and adoption, documents support activities, and escalates critical issues. It requires two years of related experience, a bachelor’s degree or equivalent, strong customer support and troubleshooting skills, and the ability to collaborate across multiple business functions.
