Description
Glide is hiring a Digital Support Manager to serve as the primary post-go-live contact for financial institution clients, manage support requests, diagnose root-cause issues, partner with clients on regulatory and operational workflows, maintain interaction records, escalate issues, identify support patterns, and contribute to documentation and training. The role requires bank or credit union experience, strong communication and multitasking skills, and comfort in a fast-paced startup environment; fintech or SaaS support experience, project management tools, and documentation experience are preferred. The role offers a base salary of $80,000–$120,000, health, dental, and vision insurance, equity, and a hybrid work arrangement.
