Description
The Digital Workplace Service Manager supports workplace IT services for business organizations, including Microsoft 365, telephony, email, conferencing, mobility, hardware, printers, and related tools. The role manages incidents, escalations, change requests, service-level objectives, root-cause analysis, audits, and stakeholder relationships, while coordinating with suppliers, partners, site operations, HR, Finance, and business users. Required knowledge includes workplace technologies and incident, problem, change, and asset management processes; experience in multinational environments and strong English fluency are also required.
