Summary from listing
Optimum is hiring a Director, Service Delivery & Process Management to own and continuously improve Incident, Problem, Change, Event, and Configuration Management processes across its CPTO organization. The role leads change governance, risk assessment, root-cause analysis, CMDB accuracy, training, and the use of AI and automation to reduce manual effort and operational risk. It requires a bachelor’s degree in information technology, computer science, or a related field, at least 10 years of Change Management experience in an ITSM environment, and ITIL and ServiceNow or Remedy/Helix expertise. The New York starting salary range is $129,591 to $183,130 per year.
