Description
ServiceNow is hiring a Director of Software Engineering to lead the Workplace engineering pillar within CRM&I, owning Workplace Service Delivery and its integrations with Customer Service Management and Field Service Management. The role leads an AI-native engineering organisation, builds and develops engineering managers, drives the three- to five-year product roadmap, designs verification and guardrail systems for autonomous agents, and establishes quality, security, reliability, and delivery standards. Candidates need 15+ years of enterprise software experience, significant technical leadership experience, and demonstrated experience with AI-native methods, agentic systems, context engineering, verification harnesses, and production reliability.
