Summary from listing
Singtel is hiring a Director, Application Delivery to own the strategy, architecture, roadmap, modernization, delivery, and operational performance of customer care and fulfilment technology platforms. The role leads omnichannel contact centre, case management, knowledge management, workforce enablement, conversational AI, billing, order management, network, and digital platform integrations across multiple call centre sites. Responsibilities include defining technology strategy, leading large-scale transformation programs, managing vendors and stakeholders, ensuring service continuity and reliability, and building and developing architecture, engineering, and operations teams.
