Description
ShopMy is hiring a Director of Client Strategy, SMB to build and lead a new one-to-many service pod from the ground up. The role designs scaled retention, CRM and lifecycle campaigns, customer education, onboarding, and self-serve resources; drives platform adoption and package upgrades; coaches and develops a team; partners with Product, Marketing, and Support; and embeds AI-driven workflows. Candidates need 8–10+ years of customer success, account management, or customer operations experience, direct experience establishing a scaled service model, proven retention-program ownership, leadership experience, systems thinking, and a bachelor's degree. The position offers a New York base salary of $150,000–$175,000 USD, equity, healthcare benefits, and a remote-first culture.
