Summary from listing
The Director, Customer Base Strategy leads end-to-end program management of customer growth and retention initiatives across Optimum’s portfolio. The role builds scalable, insight-driven programs that improve customer lifetime value, product adoption, and retention through business case development, financial modeling, advanced analytics, automation, and cross-functional execution. Responsibilities include managing lifecycle programs, forecasting program impact, partnering with Product, Marketing, Sales, Analytics, and Customer Experience, and communicating strategy to executives. The position requires at least eight years of relevant experience, strong Excel and financial modeling skills, familiarity with AI/ML decisioning, and the ability to lead multiple programs.
