Description
KBX is hiring a Director, Customer Engagement in Green Bay, Wisconsin to lead Customer Engagement Leads and partner with Operations, Technology, Commercial, and customer stakeholders to improve transportation and logistics service outcomes. The role focuses on customer communication, escalation clarity, service recovery, SLAs, performance reporting, process improvements, and strategic customer relationships, with travel as needed. Candidates need experience in transportation, logistics, supply chain, or freight-related industries, along with cross-functional problem-solving, data analysis, stakeholder communication, and customer relationship management experience.
