Description
Bottomline is hiring a Director of Customer Retention & Growth to lead enterprise-wide retention strategy, reduce churn, protect recurring revenue, and improve customer health. The role develops retention playbooks and customer journeys, partners with Customer Success, Sales, Marketing, Product, Strategy, and Finance, and uses customer health data, behavioral analytics, AI-powered risk intelligence, and automation to design and optimize retention programs. The position requires at least 8 years of experience in customer success, retention, revenue operations, customer strategy, lifecycle marketing, or a related recurring-revenue field, along with strong cross-functional leadership and stakeholder-management experience.
