Director, Customer Retention at Turn/River

Turn/River is hiring a Director, Customer Retention to partner with revenue, product, and customer success leaders at 2–3 portfolio companies to diagnose retention leakage, deploy proven retention and growth tactics, and install customer success operating systems. The role covers renewals, expansion, onboarding, support, professional services, reporting, pricing and packaging, adoption programs, and team development, and requires 8+ years leading customer success organizations and 4+ years in B2B SaaS. It is a hybrid position in San Francisco with a base salary of $280,000–$290,000 and eligibility for carry and a discretionary bonus.