Description
Ookla is hiring a Director, Customer Solutions & Success to own global customer outcomes and solution success across regions, products, and markets. The role leads Directors and Senior Managers, defines customer engagement and value-articulation standards, partners with Services, Sales, Product, Engineering, and executive leadership, and drives retention, expansion enablement, customer advocacy, and long-term value realization. It requires 18+ years of experience in telco, ISP, or enterprise technology environments, a record of scaling global customer-facing organizations, and strong executive-influence and strategic capabilities.
