Director, Customer Solutions Engineering at RapidSOS

RapidSOS is hiring a Director of Customer Solutions Engineering to lead the end-to-end technical success of enterprise customers, from discovery and solution design through implementation, production readiness, ongoing ownership, and optimization. The role will transform the Customer Solutions Engineering organization into an AI-forward, hands-on software engineering team, building production services, APIs, integrations, workflows, automation, and AI capabilities while partnering with Product, Engineering, Operations, Sales, and Technical Account Management. The position requires at least 8 years of relevant technical experience, including 3+ years leading technical post-sales teams, and offers a salary of $210,000–$240,000 plus equity options.