Description
Intuit is hiring a Director of Customer Success for Accounting Firms & Partnerships to build and lead a Customer Success practice serving accounting firms, channel partners, VARs, and QSPs. The role owns end-to-end onboarding, adoption, health management, support excellence, partner enablement, and growth enablement across Intuit’s product portfolio, including Intuit Accountant Suite, QuickBooks Advanced, and Intuit Enterprise Suite. It also leads team development, persona-based playbooks, ProPartner transition planning, customer feedback, and the development of value journeys and support models. The position reports to the VP, Customer Success – Mid-Market and requires substantial senior leadership, cross-functional, partner enablement, customer support, change, and communication experience.
