Director, Customer Success at Human Interest

Human Interest is hiring a Director of Customer Support to lead and develop high-performing customer support teams, establish strategic support frameworks and KPIs, optimize omnichannel call center operations, improve resolution rates and customer satisfaction, manage staffing and technology, and collaborate with Product, Onboarding, Operations, Sales, and Enablement. The role requires at least 7 years of experience leading customer-facing teams, including 5 years in call center or customer support leadership, and is based in the Lindon, Utah office with a four-day in-office schedule and remote work on Fridays. Base salary is $130,000–$150,000 annually, with an annual discretionary variable incentive bringing total on-target earnings to $143,000–$165,000.