Description
Kraken is hiring a Director, Customer Success – Japan to lead strategic client relationships and build the company’s Customer Success presence in Japan. The role combines enterprise account leadership, platform adoption and transformation, escalation and risk management, commercial growth, and regional leadership across technical, delivery, product, sales, and global teams. It requires enterprise client leadership, SaaS and technology fluency, Japanese and English fluency, and strong Japanese business-culture knowledge; utilities or energy experience is preferred. The role reports initially to the Director, Customer Success, APAC and has a close working relationship with the Global VP Customer Success. Visa sponsorship is not offered.
