Description
NICE is hiring a Director of Customer Success to lead Technical Account Managers and Customer Success Managers in Atlanta, Georgia. The role develops customer success strategy, value-realization plans, KPIs, playbooks, training, and customer feedback processes; collaborates with Support, Product Management, and Sales; and drives adoption and consumption of SaaS solutions serving the criminal justice system. The position requires a bachelor’s degree in business, management, or a related field, 10+ years of SaaS customer success, value realization, or consulting experience, and leadership experience. It follows a hybrid NICE-FLEX model with two office days and three remote days per week.
