Director, Customer Success at Versaterm

Versaterm is hiring a Director of Customer Success to lead the post-sale customer lifecycle across Strategic, Enterprise, State, and Transactional accounts. The role owns customer engagement, adoption, retention, renewals, expansion, churn mitigation, health scoring, revenue reporting, CRM hygiene, and cross-functional alignment with Sales, Project Delivery, Support, Product, and Marketing. It requires a bachelor’s degree, 10+ years of Customer Success or related SaaS experience, and 5+ years leading teams and developing people leaders. The position requires CJIS compliance, a fingerprint-based background check, and potentially additional security clearances.