Director, Customer Success at Versaterm

Versaterm is hiring a Director of Customer Success to lead the post-sale customer lifecycle across Strategic, Enterprise, State, and Transactional accounts. The role owns retention, renewals, expansion, customer health, adoption, and revenue reporting; establishes scalable Customer Success operating models; partners with Sales, Project Delivery, Support, Product, and Marketing; and leads the Renewals team. Candidates need a bachelor’s degree, 10+ years of relevant Customer Success or SaaS experience, 5+ years leading teams, and a Canadian security clearance.