Description
Infinite Electronics is hiring a Director, Customer Success Center to provide strategic leadership and operational oversight of its Irvine, California customer service center, customer service, and inside sales functions. The role leads Sales Supervisors and frontline teams, aligns customer-facing operations with revenue and customer-growth objectives, manages performance metrics and cross-functional partnerships, and drives continuous improvement in the RF components and technical solutions market. The position requires 10+ years of customer success or contact center management experience, 5–10 years of supervisory leadership experience, strong customer service and workforce-management knowledge, and a bachelor’s degree.
