Description
GitLab is hiring a Director of Customer Success to lead its EMEA Customer Success Management & Architecture and Customer Success Engineering organizations. The role owns the regional customer-success operating model, customer adoption and outcomes, technical enablement, health and risk management, expansion and renewal partnerships, operational performance, and the development of a high-performing all-remote team. It requires significant leadership experience in enterprise SaaS customer success or related post-sales functions, experience scaling coverage models and distributed teams, and familiarity with DevSecOps, developer platforms, and customer-success platforms such as Gainsight and Salesforce.
