Description
Braze is hiring a Customer Success Director to join the Customer Success Department’s senior leadership team and own a defined book of business within a specified geography. The role manages multiple Customer Success teams across locations, hires and develops talent, supports customer adoption and renewal, escalates client issues, advocates customer use cases to product development, and drives KPIs for adoption, expansion, advocacy, and ROI. Candidates need at least five years of relevant experience, three years managing people managers, significant project management experience or certification, strong communication and relationship-building skills, and technical knowledge of at least two areas such as mobile development, APIs, marketing automation, direct marketing, analytics, or programming. The role is hybrid and offers a starting salary of $172,000 to $271,000 per year for candidates based in the United States, with an expected on-target earnings range of $209,000 to $300,000 per year.
