Description
SecurityScorecard is hiring an AI-Native Customer Support Leader to own and evolve its customer support function. The role leads a high-performing support team, uses AI tools to triage and resolve cases, analyzes support data to prevent escalations, partners with Product, Engineering, and customer success teams, manages escalations, and ties support performance to NRR and GRR outcomes. The position follows a hybrid model based on proximity to Midtown New York City or Downtown Austin, with onsite work required for employees within 75 miles of those offices and fully remote eligibility for others. The estimated total compensation is $170,000–$185,000 USD base plus bonus, with stock options and other benefits; visa sponsorship is not provided.
