Director, Customer Training at iconcareers

ICON is hiring a Director, Customer Training to build and scale its customer operator training program for the Titan robotic 3D-printing construction platform. The role owns strategy, curriculum, hands-on training operations, an LMS and credentialing platform, operator performance measurement, workforce pipelines, budgets, vendors, and team development. The position collaborates across engineering, operations, sales, support, and marketing, operates a flagship training program at ICON’s Austin campus, and requires substantial customer-training leadership experience, people management, instructional design expertise, and technical aptitude in complex hardware or industrial environments.