Director, CX Programs at MealSuite

Compensation

CA$133,800 – CA$163,900/yr

Setup: Remote, Hybrid
Location: Cambridge, Ontario
Type: Full-time
Posted: Jun 12, 2026

Description

The Director, CX Programs at MealSuite is a new leadership role focused on integrating AI strategies into customer experience (CX) operations. This role involves owning the AI roadmap, partnering with various teams to implement AI tools, designing cross-functional programs, and driving operational improvements. The director will also manage metrics and strategic insights to enhance CX performance.

Required Skills

Customer Experience
Program Management
Strategy
Cross-functional Programs
AI Tools
LLM-Powered Tooling
Zendesk
Salesforce
PlanHat
Strategic Instincts
Operational Rigor
Communication
Facilitation Skills

Additional Information

Required Previous Experiences: 7+ years of experience in customer experience, customer success, or operations roles
at least 2–3 years in a program management or strategy capacity
Demonstrated experience driving cross-functional programs in a fast-paced, high-growth environment
Hands-on experience with AI tools in a CX context; managing, or scaling AI support agents, workflow automation, or LLM-powered tooling
Background in B2B SaaS, particularly at companies with complex implementation or integration lifecycles
Preferred Qualifications: experience managing or leading CX teams
experience working directly with AI/ML or product teams building AI-powered products

About MealSuite

MealSuite

Foodservice software

Leading provider of food service software across North America. MealSuite helps food service operators with daily operations. Visit MealSuite to learn more.