Director, CX Strategy at VML

VML Canada is hiring a Director, CX Strategy to lead enterprise-level customer experience strategy for Canadian and American clients. Reporting to the CSO, the role will develop human-centric brand experiences, partner with clients and agency leadership, drive business development and growth, establish measurement frameworks, champion thought leadership, and mentor a CX Strategist. Candidates need at least seven years of strategic leadership experience in customer experience, digital strategy, product, or service design, along with expertise in enterprise marketing, digital transformation, and emerging technologies. The position offers a base salary of CAD 90,000–140,000 and a hybrid work arrangement.