Description
Multinational company STANDBY is looking for a Director of Omnichannel Experience in Málaga. Responsibilities include defining customer strategy, identifying business opportunities, defining resources for customer service, redesigning customer experience, designing data capture strategy, developing customer intelligence, and defining customer loyalty program evolution. Requirements include 4 years of experience in a similar role, knowledge of consumers, MBA is a plus, experience in managing multidisciplinary teams, and strong analytical skills with Big Data and statistical models. The candidate should have organizational skills, decision-making skills, understanding of product needs, analytical and strategic vision, creativity, customer-centric vision, ability to work under pressure, and manage multiple projects simultaneously. The offer includes immediate incorporation and competitive conditions.
