Description
Harvard Business Publishing is hiring a Director, Digital Workplace and End User Management to transform its Help Desk, Desktop Support, and Systems Administration functions into a modern, AI-first digital workplace and end-user services organization. The role will lead service desk automation, autonomous endpoint management, platform engineering, identity and access workflows, telemetry-driven self-healing, governance, change management, and the development of a small outcome-driven team. Candidates need 10+ years of IT experience, including 4+ years leading customer or end-user support, along with expertise in Intune, Azure AD, Power Platform, APIs, ITSM, and related technologies. The position offers an annualized base salary of $150,000–$170,000 plus performance-based variable pay.
