Description
The Director of Global Designated Support will lead the end-to-end strategy and delivery of technical support for the company’s most strategic customers, scaling a global team of Designated Support Engineers and transforming the function from reactive to proactive. The role owns high-profile escalations, cross-functional collaboration with engineering and customer success, global service scaling, AI-driven predictive support, KPI frameworks, and mentorship of senior managers. It requires a bachelor’s degree in a relevant field, 15+ years of high-tech service delivery experience, and at least 5–7 years leading teams, with global leadership experience required. The position is hybrid, with onsite work at least three days per week in designated locations, and offers a base salary of USD 206,000–414,000 per year plus potential bonuses, equity, and benefits.
