Director, Member Programs and Experience at SPE

Setup: Hybrid
Location: Dubai
Type: Full-time
Posted: Nov 7, 2025

Description

The Director, Member Programs and Experience leads SPE's global member engagement, volunteer support, and customer experience. This role involves strategic direction and operational oversight for programs enhancing membership value, strengthening connections, and ensuring excellent service delivery. The Director manages global and regional programs, directs the customer service team, and collaborates across departments to align programs with SPE’s mission, budget, and growth strategies. The position offers a hybrid work model with remote flexibility and a 9/80 schedule, allowing every other Friday off.

Required Skills

Program Management
Customer Service
Volunteer Management
Strategic Leadership
Budget Management

Additional Information

Minimum Education: Bachelor’s degree
Required Previous Experiences: Minimum of 10 years of progressively responsible experience in customer success, program management, or association leadership
Preferred Qualifications: CAE (Certified Association Executive) or other relevant association management designations
Expertise in volunteer management best practices, including the ability to cultivate strong volunteer leadership and work effectively and diplomatically with volunteer stakeholders.
Track record of enhancing customer service delivery through process improvements or technology adoption.
Capacity for identifying, creating, and capitalizing on new products and services to expand reach and support member value.
Familiarity with emerging technologies and their application in membership engagement and customer service.
Experience managing governance procedures and ensuring legal compliance for regional or international affiliates, including adherence to organizational bylaws, nonprofit laws, and local regulations.
Proven ability to inspire, mentor, and lead diverse teams, fostering collaboration, accountability, and a shared commitment to organizational goals.
Demonstrated leadership in setting priorities, managing significant budgets, and leveraging data-driven insights for strategic and operational decisions.
Experience in developing and executing member engagement strategies that are effective across diverse global regions and cultures.