Director, Member Relations at Quite Remarkable

Quite Remarkable is hiring a Director, Member Relations in Beverly Hills, California, to define and lead the end-to-end member experience for its luxury travel platform. The role will build and lead the member relations and concierge team, oversee onboarding, engagement, and retention, manage CRM and lifecycle systems, establish service protocols and quality benchmarks, and continuously improve the member experience. It requires at least eight years of experience in hospitality, luxury service, or customer experience, along with strong team leadership and generative AI and machine learning capabilities. The position is fully in-office, may require travel, and offers a salary of $110,000–$130,000 plus bonus eligibility.