Director of Analytics & Insights at Pittsburgh Symphony Orchestra

Compensation

$115,000 – $123,000/yr

Setup: Hybrid
Location: Pittsburgh, Pennsylvania
Type: Full-time
Level: not_specified
Posted: Aug 19, 2026

Description

The Director of Analytics & Insights serves as the principal business-facing member of the Pittsburgh Symphony Orchestra's Business Intelligence (BI) function. This role involves translating organizational goals and departmental needs into defined Key Performance Indicators (KPIs), dashboards, and analyses. The director facilitates metric definition sessions, surfaces insights, and ensures consistency in KPI definitions and dashboard usage. As the BI function expands, the director will lead a small team of analytical professionals.

Required Skills

Business Intelligence
Data Analytics
Business Analysis
Stakeholder Engagement
KPI Definition
Metric Stewardship
Dashboarding Platforms
Semantic Modeling
Data Visualization Design
SQL
Exploratory Analysis
Validation
Specification
Written and Verbal Communication Skills
Customer Service Orientation
Scripting Language
Python or R
Analytical Prototyping
Marketing Analytics
Fundraising Analytics
Data Governance and Stewardship Practices

Additional Information

Required Previous Experiences: Ten or more years of progressive experience in business intelligence, data analytics, business analysis, or a related discipline, with demonstrated growth in scope and responsibility.
Demonstrated experience leading stakeholder engagements – running requirements gathering sessions and translating business language into technical specifications.
Demonstrated experience defining and stewarding KPIs or metric definitions across multiple business functions, including bringing agreement across competing definitions.
Preferred Qualifications: Experience with modern cloud data platforms and Lakehouse or warehouse architecture.
Familiarity with dimensional modeling and metric registry design.
Familiarity with CRM, ticketing, or fundraising platforms (Tessitura experience is a plus).
Experience supervising, mentoring, or coaching analysts or other technical practitioners.
Working knowledge of a scripting language (such as Python or R) for analytical prototyping.
Experience supporting marketing analytics, fundraising analytics, or executive KPI frameworks.
Familiarity with data governance and stewardship practices.
Experience in a nonprofit, arts, cultural, or mission-driven organization.
Demonstrated curiosity — an inclination to investigate the "why" behind numbers, not just report them.