Description
Lyra Technology Group is hiring a Director of Client Success to own post-sale client retention and revenue expansion for an assigned book of business. The role combines executive advisory relationships, technology recommendations, AI strategy, renewals, upsell and cross-sell planning, client health management, and the development of repeatable client success processes. It also leads and manages a team, including hiring, onboarding, performance coaching, and accountability for KPIs. The position is based in Naperville, Illinois, in a hybrid model with regular in-person client meetings, and offers a base salary of $110,000–$120,000 with total compensation expected at $130,000–$140,000.
