Description
Suno is hiring a Director of Customer Experience (Support) to own the end-to-end customer support function, including SLAs, support P&L, multi-channel operations, AI-assisted support, process improvement, and leadership of a 6–8 person support team. The role partners with Trust & Safety, Product, Billing, Legal, and Policy and requires 7–9 years of support leadership experience, consumer technology and AI support expertise, and a data-driven operating style. The position is expected to work from the designated Suno office five days per week, with travel to other Suno office locations up to 10%, and offers equity, medical, dental, vision, retirement, paid leave, and other benefits.
