Description
Hamilton Company is seeking a Director of Customer Service to lead and transform their customer service organization. The role involves designing and implementing a data-driven, highly automated customer service strategy, leveraging technology like AI-enabled tools, and optimizing processes to enhance customer experience across all business channels. The Director will be responsible for strategic leadership, team management, operational oversight, technology and process optimization, cross-functional collaboration, and budget management. The ideal candidate will have a Bachelor's degree, preferably an advanced degree, and over 10 years of progressive experience in customer service with at least 5 years in a leadership role, along with a background in technical products or life sciences.
