Description
The Director of Customer Operations leads and optimizes the bank’s operational functions across call center, deposit, payment, fraud, and digital banking operations. The role oversees operational efficiency, KPIs, process improvement, automation, regulatory compliance, audit readiness, vendor management, training, and cross-functional alignment while supporting growth initiatives and customer experience. It requires a bachelor’s degree in a relevant field, at least 10 years of banking operations experience, 5 years of leadership experience, deposit and payment operations experience, regulatory exam and audit support experience, and familiarity with core banking systems.
